Terms of service

01The deal

These terms are the agreement between you and Me² Media ("we", "us") for the website at mesquaredmedia.com and every edit, plan, video and other piece of media you order through it. By making an account or placing an order you accept them. If you are ordering for an agency or another business, you confirm you are allowed to accept these terms on its behalf.

The service is for businesses and adults. You must be 18 or over to make an account.

02Your account

You sign in with an email code or a Google account. Keep that sign-in to yourself: everything ordered from your account is your order, and every credit spent from it is yours to pay for. Tell us straight away if you think someone else has got in.

Every new account gets $4 of credit to try the service. It is one grant per person, and we may remove the grant and close accounts made only to collect it.

03What you upload

Your photos stay yours. You keep every right you have in them, and in the edited versions we hand back.

In return you promise that you have the right to upload them and have them edited: that you took them, or the photographer or agency that did has licensed you to use and alter them. If a photographer's licence forbids editing, do not send us the photo. You are responsible to them, not us, if it turns out you were not allowed to.

You give us permission to store, copy, process and display your uploads as far as the service needs: to produce the edits, to send them to the AI providers that do the work, to show previews, and to publish the proof page that goes with each listing. We do not use your photos to promote Me² Media unless you agree to that in writing. Our privacy policy says who sees what.

Do not upload anything illegal, anything that identifies a person in a way they have not agreed to, or anything you do not have the right to use. We may refuse or remove such material and close the account that sent it.

04What we deliver

Edits are produced by AI models and checked against your original by our software, and in the hand-finished tier also by a person. We do our best to get each one right, but AI editing is not exact: a result may need a second try, and some photos cannot be edited well at all. That is what the preview is for.

• Instant AI edits aim to be back in under 2 minutes. That is a target, not a promise, and busy periods or provider outages can slow it.
• AI + Human Polish edits are finished by an editor within 24 hours. If we miss that deadline the edit's price is credited back to you and we still finish the edit.
• Custom work is quoted first. Nothing starts, and nothing is charged, until you accept the quote.

The turnaround clock starts when the upload finishes and the order is placed, and counts in Adelaide time.

05Preview, then keep or reject

Until you keep an edit you see a low-resolution preview. Keep it and the full-size file unlocks and the edit is paid for. Reject it and the full price of that edit goes straight back to your credit balance. You have 7 days from the moment an edit finishes to decide; after that it is kept automatically and charged.

Quoted custom work and free tools, such as the aerial markup, do not go through the preview step. A quote you accept is paid when the work is delivered.

Rejecting is for edits that did not come out right. If an account rejects almost everything it orders, we may ask what is wrong or stop serving it.

06Prices, credits and refunds

Prices are shown per photo or per plan in Australian dollars and include GST. Each edit's price is held from your balance when you order and settled when you keep it. You pay in advance by buying credit with a card through Stripe. Credit is not cash, cannot be transferred to another account and does not expire. If you have unused credit you paid for and want it back, email elliot@mesquaredagency.com and we will refund it to the card it came from.

If your bank reverses a payment, or a card refund is made, the matching credit is taken back off your balance in proportion to the money returned. That can leave the balance below zero, in which case the account is paused until it is settled. We may also charge you for any edits you kept with that credit.

We can change prices at any time. A change applies to orders placed after it, never to credit already held against an edit.

07Altered photos and the law

Property advertising must not mislead buyers. Australian Consumer Law, state fair trading rules and, overseas, laws such as California's altered-image statute all apply to how an edited photo is used. Those obligations are yours as the advertiser. Our part is to make compliance easy:

• We will not change a permanent feature of a property. Walls, windows, views, power lines, the size of a room, the position of a pool: if an edit would alter one, our check rejects it and it is redone or refused.
• Every edit that changes more than exposure and colour carries a disclosure statement on the image, metadata saying what was done, and a link to a proof page showing the original. The wording follows the jurisdiction in your style profile.
• You may not remove, crop out or obscure the statement, the metadata or the proof page link, and you may not present an edited image as an unaltered photograph.

You choose the jurisdiction in your style profile, and you are responsible for choosing the right one and for any additional wording your portal, MLS or franchise requires. We are not lawyers, and nothing on the site is legal advice.

08What is ours

The website, its design, its wording, the sample photos and the software behind it belong to Me² Media or the people who licensed them to us. You may use the site to order and collect your media. You may not copy the site, scrape it, resell access to it, reverse engineer it, or use automated tools to run the free demo or make accounts.

09Our responsibility to you

Australian Consumer Law gives you guarantees that cannot be excluded, including that our services are provided with due care and skill and are fit for the purpose you told us about. Nothing here takes those away.

Beyond those guarantees, our responsibility for any problem with the service is limited to supplying the edit again or refunding what you paid for it, whichever we choose. We are not responsible for how a listing performs, for a sale that falls through, for a portal or regulator's decision about an advertisement, or for loss caused by something outside our control, such as an outage at one of the providers we rely on.

The service is provided as it stands. We work to keep it available, but we do not promise it will never be down, and we can change or withdraw features with reasonable notice.

10Ending the agreement

You can close your account at any time by emailing elliot@mesquaredagency.com. We delete your photos, edits and proof pages as the privacy policy describes, and refund any unused credit you paid for.

We can suspend or close an account that breaks these terms, uploads material it has no right to, disputes payments it owes, or abuses the free demo or the free grant. If we close an account for a reason that is not yours, we refund unused paid credit.

11The rest

These terms are governed by the law of South Australia, Australia, and its courts decide any dispute about them. If a court finds part of these terms unenforceable, the rest still applies. If we let something slide once, that does not mean we have given the term up.

When these terms change we update the date at the top. If a change matters to how you are charged or what you can do with your edits, we email account holders before it takes effect. Questions go to elliot@mesquaredagency.com.