Privacy policy

01Who we are

Me² Media edits property photos, plans and related media for real estate agents, photographers and anyone else who uploads a photo. We are based in South Australia, Australia, and we handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

This policy covers the website at mesquaredmedia.com and everything you order through it. Questions, corrections and deletion requests go to elliot@mesquaredagency.com.

02What we collect

Only what the service needs to work:

• Your account. Your email address and name. If you sign in with Google, Google also sends us your profile picture. We never see your password. Sign-in is run by Clerk.
• What you upload. The photos, bracket sets, plans and sketches you send us, plus anything you type about them: the property address, your agency or photographer name, the brief for a custom job, and your style profile.
• Orders and credits. Which edits you ordered, which you kept or rejected, your credit balance and the record of each purchase. Payments are taken by Stripe. We receive a confirmation and the last four digits of the card; the card number itself never reaches us.
• Emails we send you. A record of each order email, so we do not send it twice.
• Technical logs. Our hosting provider logs each request with its address, browser and time, for about a month, to keep the service running and to spot abuse.
• The homepage demo. If you try an edit on the homepage without an account, the photo is edited and sent straight back. It is not stored. We keep only a scrambled version of your network address and a count, to limit how many free runs an address gets a day.

We do not run advertising trackers or third-party analytics on the site. The only cookies are the ones that keep you signed in.

03What we use it for

• Producing the edits you order, showing you previews and the finished files, and generating the disclosure statement, metadata and proof page that go with them.
• Charging your credits, refunding rejected edits, and handling card refunds and disputes.
• Emailing you when an order is ready, when a quote is waiting, or when something has gone wrong with a deadline.
• Answering your questions and fixing problems with an order.
• Checking every edit against your original so nothing about the property is invented, and refusing requests that would mislead a buyer.
• Keeping the service secure and within its limits, such as the daily cap on the free demo.
• Looking at how the service is used, in aggregate, to improve it.

04Who sees your photos and details

We do not sell personal information, and we do not use your photos to promote Me² Media unless you have agreed to that in writing. Your photos and details are seen by:

• The AI models that do the editing. Generative edits such as day to dusk, virtual staging and item removal are produced by sending the photo to Google's Gemini API or OpenAI's image API, which return the edited version. Plain enhancement and HDR merging run on our own servers and go nowhere. These providers process the photo under their business API terms (Google, OpenAI), not their consumer products.
• Our editors. Hand-finished edits, quotes, custom jobs and any edit that failed its automated check are looked at by a person on our team.
• The providers that run the service. Vercel hosts the site and stores your files in a private store that only our code can read. Neon holds the database. Clerk runs sign-in. Stripe takes payments. Resend delivers our emails. Each is bound by its own privacy terms and only receives what its job needs.
• Anyone you give a proof page link to. Every listing has a public proof page showing each edited photo next to its original, so that buyers and regulators can see what was changed. The link is printed in the disclosure statement and QR code on altered photos. The page shows the photos, the edit made and the statement; it does not show your name, email or account details. Anyone with the link can open it, so treat it as public once a listing is advertised.

We will also disclose information when the law requires it, for example to a court or a regulator investigating a listing.

05Where it is stored

Your files and our database live in Sydney, Australia. Some of the providers above process data outside Australia, mainly in the United States: Clerk for sign-in, Stripe for payments, Resend for email, and Google and OpenAI for the edits themselves. By using the service you agree to that overseas processing. We choose providers that commit to protecting the data they handle, but we cannot enforce Australian privacy law against them on your behalf.

06How long we keep it

• Photos and edits stay for as long as your account is open. A disclosure statement promises that the unaltered original can be seen, so the original and the proof page need to stay available for as long as the listing might be advertised. Ask us and we will delete a listing sooner.
• Finished edits awaiting a decision are kept automatically after 7 days if you have not chosen to keep or reject them.
• Order, credit and payment records are kept for seven years, which Australian tax law requires.
• Demo runs keep only the scrambled address and the count described above.
• Request logs at our hosting provider roll off after about a month.

When you close your account we delete your photos, edits and proof pages, and keep only the financial records the law makes us keep.

07How it is protected

Everything travels over HTTPS. Your uploads and finished files sit in a private store that is not reachable by URL; every request for a file is checked against your sign-in before anything is served. Card details go straight from your browser to Stripe. Only the people on our team who need to edit or support your order can see it.

No service is perfectly secure. If we discover a breach that is likely to cause you serious harm we will tell you, and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

08Seeing, fixing and deleting your information

Your listings, style profile and credit history are all visible in your account. For anything else, or to have your information corrected or deleted, email elliot@mesquaredagency.com from the address on your account. We answer within a few business days and we do not charge for it.

If you think we have handled your information badly, tell us first and we will try to put it right. If you are not satisfied you can complain to the Office of the Australian Information Commissioner.

09Who can use the service

The service is for businesses and adults. We do not knowingly collect information from anyone under 18. If you believe a child has made an account, email us and we will remove it.

10Changes to this policy

When this policy changes we update the date at the top of the page. If a change affects how your photos are shared, we will email account holders before it takes effect. Our terms of service cover the rest of our deal with you.